Your privacy is hugely important to us. Here at Lords Roofing we want to provide you with a great service – and we want you to be confident that the information you give us when using our website is safe and secure. In this Privacy Policy we’ll explain how we use it to process your enquiries and provide our service to you.
We’ll also tell you how and why we collect your Personal Information, your rights and choices when it comes to these details, as well as the steps we take to keep it secure and confidential.
Personal information we collect, what we use it for and how to opt out
- When you submit a Get a Quote or Ask Archie form on our website to enquire about roofing work you need doing, this information is directly sent to our Outlook email (info@lordsroofing.co.uk). Here we transfer over this information to our CRM (Customer Relationship Management system called Insightly) system’s task list for our roofing managers to process and contact you accordingly. We will then use the email/phone number given to contact you to arrange a site visit. Once we have been to the site, we will raise an estimate and email or post it over to the client. We will contact you to send the initial quote and then if we have not had a response from you we will send a follow up email to check if you want the works to be carried out or if you have any further questions regarding the works.
If the quote gets accepted we will save your information onto our CRM, so that we can store all estimates/invoices/guarantees linked with your address. If the works require a guarantee then we will store your information as long as the guarantee requires. We need this information stored so we can contact you if there are any issues.
If the quote isn’t accepted or lapses, any information saved on our CRM will be deleted after 6 months unless you have opted in to receive future email communications from us.
We will ask you to tick a separate box to confirm the use of your email address to be used via MailChimp to send marketing, discount offers and further communication from us. If you do not wish us to contact you please do not tick this box. - When you submit a Job Application form on our website, this information is directly sent to our Outlook email (info@lordsroofing.co.uk) and forwarded to our roofing managers to keep on email file in case we do have any job openings coming up then they can respond via email.
- When you visit our Site we use Google Analytics to collect limited information about your online browsing behaviour and any devices you have used to access our Site (including your anonymised IP address, browser type and mobile device identifiers). We do not use aggressive data collection techniques with Google Analytics so Advertising Features, Display and Search Remarketing, Advertising Reporting Features, User-ID Feature, Demographics and Interest Reports and In-Page Analytics are all disabled.
We use the limited data collected to continually review and improve the service we provide so that you have an excellent online experience with Lords Roofing.
Cookies
By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser).
Cookies are small encrypted text files that are stored on your computer or other device when visiting this Website. Our Website requires the use of some cookies to remember your preferences. We also use Google Analytics which uses cookies to distinguish users. Please note however that your IP address is anonymised before it is stored by Google Analytics so it does not uniquely identify you personally.
It is possible to turn off your cookies through your website browser settings however this will affect the functionality and experience of our site. Please visit the help section of your website browser to learn how to turn your cookie settings off.
Subject Access Requests
If you require a copy of all the Personal Information we store about you, we’ll deal with this manually. Please contact the Data Protection Officer. We will reply to you with this information within 1 month.
Right to be forgotten
If you wish us to delete the data we hold about you, we will do this manually. Please contact the Data Protection Officer.
How we store your personal information
The Personal Information you submit on the forms on our website will be stored in Outlook and our CRM system called Insightly. No Personal Information is stored on this website’s database or web server.
How long do we keep your personal information
Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted. If, having provided your Peronsal Information via a form on our Website, you do not use our Website for a reasonable time we may contact you to ensure you’re still happy to receive communications from us. Even if we delete your Personal Information it may persist on back-up or archival media for legal, tax or regulatory purposes.
Data Controller
The data controller of this website is:
L R Bury Ltd, a UK Private limited Company with company number: 14189875
Whose registered office is:
51 Lord Street
Manchester
England
M3 1HE
And whose operating office is:
151
THE ROCK
BURY
BL9 0ND
Data Protection Officer
The Data Protection Officer can be contacted at L R Bury Ltd.
Telephone: 0800 999 1517
Email: info@lordsroofing.co.uk
Changes to our privacy policy
This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.
Data Breaches
We will report any unlawful data breach of our email system or the databases of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Security
Lords Roofing maintains the highest levels of security. We take the privacy and security of your Personal Information very seriously.
- Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
- You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.lordsroofing.co.uk in your browser address window. A small locked padlock will also appear to the left of the address.
- We do our best to keep the information you disclose to us secure. However, we can’t guarantee its security. By using our Webite you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
Website server security
This website is hosted by TSO Hosting within a UK data centre located in London.
Your password
We do appreciate that remembering passwords can be tricky, but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.
- Avoid using the same password for each of your online accounts so that they can’t all be fraudulently accessed at once. Multiple passwords keep you safer.
- Use a mix of numbers and characters, and something that’s very personal to you.
- Most sites set a minimum number of characters to use, but avoid using obvious phrases like “password”, or your name, or phone number.
- Try to mix upper and lower case letters and numbers in your password.
Using WiFi in public places
Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you’re doing online. We recommend you only connect to secure wireless networks that you trust, and to always be aware of the risks associated with using public WiFi.
Phishing
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud. We’ll never ask you to send any personal details via email. If we require such details, for security reasons we’ll ask you to contact us by phone. Should you receive an email claiming to be from Lords Roofing requesting this kind of information, please don’t respond, but do let us know about it.